ADESA Clear Arbitration Claim

This article outlines the steps needed to ensure our team receives your claim and can seek a resolution for you.

1. From the ADESA Clear platform, navigate to your purchases page and initiate an arbitration by clicking on a specific vehicle. 

2. When the side panel appears, a section labeled Arbitration is visible with a link labeled Start Arbitration.
3. Clicking the link will open the arbitration form, where you can input issues, categories, and descriptions.
4. You can enter the issue(s) to be reviewed and submit the claim after entering the vehicle's current odometer value.

5. You will receive a confirmation email, and you can view the arbitration status on your purchases page. 

Submitting an inoperable unit claim? You must provide video evidence with your claim that clearly shows the vehicle was unable to be picked up due to being inoperable. If video evidence is not submitted or does not clearly show that the vehicle is now inoperable your claim will be denied. You will need to send a new transporter to provide video evidence.

If you need additional assistance after submitting a claim, please contact support Monday - Friday, 7 am-4 pm MST at arbitrations@carvanaauction.com

-Please allow our team 24 business hours to review new claims

-You are responsible for submitting the claim

-ADESA Clear directing you to submit a claim shall not be construed as a guarantee of assistance

-All claims are subject to review

ADESA Clear relies on the National Auto Auction Association (NAAA) arbitration policy and ADESA US Auction Policy while investigating all claims that arise when there are questions about how a vehicle was represented during our sale.