ADESA Clear Arbitration Claim

Our arbitration process outlines the next steps in order to ensure our team receives your claim and can seek a resolution for you.

  1. Start a new claim using the claim submission form

  2. A representative will contact you within 24 business hours to understand your needs and help resolve your claim. 

If you need additional assistance after submitting a claim please contact support:

Monday - Friday 7 am-4 pm MST: 


-Please allow our team 24 business hours to review new claims

-You are responsible for submitting the claim

-Carvana Auction directing you to submit a claim shall not be construed as a guarantee of assistance

-All claims are subject to review

Carvana Auction relies on the National Auto Auction Association (NAAA) arbitration policy as the basis for our 14-day guarantee and while investigating all claims that arise when there are questions about how a vehicle was represented during our sale.

Submit An Arbitration Claim

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