Our arbitration process outlines the next steps in order to ensure our team receives your claim and can seek a resolution for you.
Start a new claim using the claim submission form
A representative will contact you within 24 business hours to understand your needs and help resolve your claim.
If you need additional assistance after submitting a claim please contact support:
Monday - Friday 7 am-4 pm MST:
-Please allow our team 24 business hours to review new claims
-You are responsible for submitting the claim
-Carvana Auction directing you to submit a claim shall not be construed as a guarantee of assistance
-All claims are subject to review
Carvana Auction relies on the National Auto Auction Association (NAAA) arbitration policy as the basis for our 14-day guarantee and while investigating all claims that arise when there are questions about how a vehicle was represented during our sale.
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